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Spa & Wellness Rules and Regulations
Arrival
13
11 24
Departure
14
11 24
Spa & Wellness Rules and Regulations
- Before using the services from the offer Mikroklimat Spa & Wellness in Hotel Szczawnica Park Resort & Spa***** you should familiarize yourself with these Regulations. Users of the services of Mikroklimat Spa & Wellness are obliged to comply with the provisions of these Regulations.
- Persons staying within the area of Mikroklimat Spa & Wellness are obliged to change their footwear and change into a bathrobe in the changing room. If Guests do not have replacement footwear, they will receive disposable slippers or shoe protectors at the Mikroklimat Spa & Wellness reception desk.
- Bringing in video and sound recording devices and recording video or sound is possible only with the consent of the Hotel’s General Manager.
- The Mikroklimat Spa & Wellness is a zone of silence and relaxation. The staff has the right to send out Guests who do not conform to the rules of observing silence or in any way cause discomfort to other Guests using our spa.
- Mikroklimat Spa & Wellness is open daily from 9.00 a.m. to 9.00 p.m. Reservations for treatments in the spa are also made daily from 09.00 a.m. to 9.00 p.m.
- Adolescents and children under 18 years of age may use the services of Mikroklimat Spa & Wellness only with the consent and in the presence of a parent or legal guardian. Children may only use treatments expressly addressed to them by specifying their age.
- The following are prohibited on the premises of Mikroklimat Spa & Wellness: smoking, drinking alcohol, bringing in glass containers, use of drugs and other intoxicants, animals, trading and canvassing, and posting advertisements.
- In the absence of a prior reservation for a treatment at Mikroklimat Spa & Wellness, the Guest may use the services upon availability.
- Reservation of the performance of a service at Mikroklimat Spa & Wellness is made after the Staff has checked the given date and confirmation of the reservation made verbally or via e-mail or in writing.
- Reservation of a service at Mikroklimat Spa & Wellness is valid up to a maximum of 10 minutes after the agreed date appointment.
- . In the event that a Guest is more than 10 minutes late from the agreed booking time, Mikroklimat Spa & Wellness reserves the right to cancel the reservation or shorten the time of the treatment without lowering the the price of the treatment.
- Our Guests wishing to use Mikroklimat Spa & Wellness, are encouraged to book treatments in advance, so that they will take place at the most convenient time for you. Qualified staff will provide you with all the information on our offer and will advise you on the choice of treatments.
- . Please arrive at the Mikroklimat Spa & Wellness 10 minutes before your scheduled treatment, wearing a bathrobe, which will be waiting for you in the hotel room. In the case of Guests from outside the Hotel, the Reception will provide you with all the necessary information on how to prepare for the treatment.
- We recommend that you arrive at the spa without jewelry or valuables. Otherwise, you will be asked to remove your jewelry before the treatment. Hotel's liability for jewelry items left in the treatment room or dressing room, which are not deposited at the Hotel reception, is limited by law.
- . Mikroklimat Spa & Wellness is a zone of silence, so for the sake of your relaxation, we ask you not to bring cell phones to the treatment or to turn them off before the treatment.
- If you wish to rebook a treatment, it is possible to cancel the treatment 3 hours before the scheduled time without incurring any costs. In the case of cancellation of the treatment 1 hour before the scheduled appointment, the Hotel reserves the right to charge 50% of the treatment value. In the event of a no-show for the scheduled treatment without cancelling the treatment, the Hotel reserves the right to charge 80% of the value of the treatment.
- . Mikroklimat Spa & Wellness reserves the right to change opening hours, schedule of activities taking place held in the spa, for reasons beyond its control, such as force majeure.
- The guest shall be liable under the rules of law for any damage, injury or destruction of Mikroklimat Spa & Wellness equipment caused by them or by persons for whom they bear responsibility.
- The following persons shall not be admitted to the Mikroklimat Spa & Wellness: those whose condition indicates consumption of alcohol or other intoxicants, with open wounds and inflammation of the skin, for the performance of services in the Mikroklimat Spa & Wellness may pose a threat to life or health, whose behavior may pose a threat to danger to other guests and employees, or whose state of personal hygiene deviates from generally accepted norms.
- A guest who violates public order or the provisions of these Regulations will be removed from the facility, with the right of the Hotel to collect the expenses incurred for the treatment.
- Before starting a treatment at the Mikroklimat Spa & Wellness, Guests are required to sign a statement on the absence of contraindications to the treatments of their choice.
- We would appreciate you reporting to the Staff of Mikroklimat Spa & Wellness any irregularities, defects or comments that may affect the operation of Mikroklimat Spa & Wellness and the quality of services provided therein.
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